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Established in 2010
Serving Lithia Springs, GA
Warranty
Universal Auto Glass Warranties
In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice. Universal Auto Glass makes no other warranties express or implied, and its agents or technicians are not authorized to make any such warranties on behalf of Universal Auto Glass of any kind.
Limited Warranty – Auto Glass Products (Front Windshields, Door, Quarter, Vent and Back Windshield Glass).
Installation Work: Installation of any auto glass product (except sunroofs and rear sliders/stationary) is guaranteed against installation defects, such as leaks and wind noise for as long as you own or lease your vehicle. Any other defects need to be brought to the attention of Universal Auto Glass within 30 days of invoice date. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Product Warranty: New auto glass products (except sunroofs and rear sliders/stationary) and (except used auto glass products) are guaranteed for thirty (30) days from date of invoice to be free of manufacturer defects.
Exclusions: This warranty DOES NOT COVER accidents, theft, acts of God, self-inflicted damage or related damage in connection with installations to vehicles having damage or rust on the pinch-weld. Universal Auto Glass will use commercially reasonable efforts to advise you of the existence of such damage or rust prior to removal of existing glass; however, it is often not possible to do this. In these cases, Universal Auto Glass is not responsible for any associated damage. In addition, damage not involving defective workmanship or materials is expressly excluded from coverage under this warranty. IN NO EVENT SHALL THE MANUFACTURER OR VENDOR BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Windshield Repair : Windshield repair work is guaranteed for as long as you own or lease your vehicle. In some cases, the attempt to repair a windshield can result in the chip or crack becoming larger, and we are not responsible for such damage. If the repair on the originally damaged portion of the windshield cracks again in the same spot, we will credit the amount of the original repair against the windshield replacement cost where the replacement work is performed by Universal Auto Glass If the vehicle is insured by a comprehensive insurance policy, you must pay the deductible portion of your policy. This warranty applies as long as you own or lease the vehicle on which the repair was made and is not transferable. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice. Universal Auto Glass makes no other warranties of any kind.
Windshield Repair Cosmetic Appearance :You will still see the mark or "scar" on your windshield. This is normal. Windshield repair is not designed to make the damage completely disappear, but the repair is designed to strengthen your damaged windshield. Best case scenario a repair will look like a minor blemish, some customers say like a bug speck, on your glass, but chips that have a harder impact and more crushed glass in the damaged area will leave more of a scar on the windshield after repaired.
Sunroofs & Rear Sliders
Installation Work: Installation of NEW sunroofs and rear sliders is guaranteed for a period of one year from the date of installation, EXCEPTIONS where damage occurs due to vandalism, accidents, theft, acts of God, or self-inflicted damage and leakage due to body deterioration. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Product Warranty: The original manufacturer's warranty of thirty (30) days (including any restrictions and guidelines applicable to the warranty) shall apply to all defects in material and workmanship that would render this product unfit for its normal and recommended use and service, except damage due to vandalism, accidents, theft, acts of God, or self-inflicted damage and except leakage due to body deterioration. The manufacturer's warranty is subject to a visual inspection to verify validity of claim.
Rear view Mirrors and Side View Door Mirrors Repairs: Installation of NEW rear view mirrors and side view mirror doors are guaranteed for a period of one year from the date of installation, EXCEPTIONS where damage occurs due to vandalism, accidents, theft, acts of God, or self-inflicted damage. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Product Warranty: The original manufacturer's warranty of thirty (30) days (including any restrictions and guidelines applicable to the warranty) shall apply to all defects in material and workmanship that would render this product unfit for its normal and recommended use and service, except damage due to vandalism, accidents, theft, acts of God, or self-inflicted damage. The manufacturer's warranty is subject to a visual inspection to verify validity of claim.
Door Window Regulator Repair & Replacement & Door Window Motor Repair & Replacement
Limited Warranty: There is a 6 month warranty on repairs from the date of installation, except where damage occurs due to vandalism, accidents, theft, acts of God, or self-inflicted damage and except leakage due to body deterioration. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Product Warranty: There is a 12 month warranty on purchased items, from the date of installation, except where damage occurs due to vandalism, accidents, theft, acts of God, or self-inflicted damage and except leakage due to body deterioration. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice. If there is a problem with the item within 12 months of purchase, we offer an exchange, but not a refund. The manufacturer will supply a new window regulator or motor.
Car Alarms, Car Remote Starts & Car Radio Stereo
Installation Work: Installation of car alarms, car remote starts is guaranteed for a period of one year, 12 months from the date of installation, except where damage occurs due to vandalism, accidents, theft, acts of God, or self-inflicted damage and except leakage due to body deterioration. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Product Warranty: There is a 12 month warranty on purchased items, from the date of installation, except where damage occurs due to vandalism, accidents, theft, acts of God, or self-inflicted damage and except leakage due to body deterioration. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Exceptions are: Speakers, Amplifiers, back up sensors, sub woofers, tweeters, and power door locks these will carry Installation Work Warranty of 30 days and a product Warranty of 30 days. NO EXCEPTIONS.
Customer Products Installed by Universal Auto Glass: No Warranty Product will apply. This is the customers product therefore relief must be sort from the company or entity customer purchased product from. The installation warranty will be 5 business days. IN NO EVENT WILL Universal Auto Glass BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
reviews
- I was amazed at how cheaper it was to take my business here vs Safelite. I saved 100 dollars. Receptionist was the nicest person ever! They are very fast also! I didnt have time to do anything while I was waiting. Lol. Hopefully I will never break my glass again, but if I do, this is definitely where I am going!- Michael Smith. 5/9/2020
- Best Auto Glass company in Atlanta! Highly recommend! You will not find another company that will take care of you as quickly and efficiently as this company. On top of the quality, value and punctuality they treat you like family and make sure you are taken care of! I would never use anyone else and can honestly say they are the most caring and best auto glass company in the entire metro atlanta area!! Love this company and the group of people that work there!- Michelle Dozier. 3/27/2020
- I came in on Christmas Eve just as they were leaving for the day. Everyone, from the workers to the lady at the counter, was so kind. They ordered a windshield for me and took payment so i could give it to my son for christmas....much thanks and appreciation to the staff..wouldnt go anywhere else- Catherine Richter. 0/11/2020
- They came out last minute to my house to replace My windshield, the rear view mirror was shaking really bad so I took it to their shop and they fixed it immediately. Then noticed my molding was raised on my door and fixed that too, for FREE! Thank you so much! Above and beyond great customer service!- Judy Pate. 8/4/2019
- I ABSOLUTELY 100%% recommend bringing your vehicle here, they’re family owned, operated and oriented. The efficiency of service and time of completion, without compromising the job being done properly is impeccable!!! Their pricing is incomparable to any other auto body shop in all of Atlanta. I’ve been going back for the past three years- from windshield cracks, to window tinting, U.A.G is a World Class, trustworthy, professional business providing a stress-free client experience!!! #tellemadjoaamoursentme- Adjoa Amour. 7/15/2019
- The customer service, quality of work, and their quickness has caused me to bring all three of my vehicles here. They went above and beyond for my elderly mother. My work schedule and mom's lack of mobility made getting her vehicle to them impossible. No problem! They came to her!- kelshia keys. 6/17/2019
- Universal Auto Glass is the best place to go for glass replacement and repairs. If Ralph can’t figure out what’s wrong with your car then no one can. Great service and they fix power windows that have been broken for years. Very friendly and honest people that do more than what you pay for.- Rick Crain. 7/30/2018
- I have a 1979 C20 and they originally replaced the windshield for a cost that was absolutely below their competition. At the time, the person who came out, a Mr. Ryan, told me they'd order a fitting for the windshield since mine didn't have it, so I paid only for the windshield that time. It was cheap and they came out the second time, I only paying the thirty odd bucks for the fitting. Few days later (the day before this review), I noticed a crack forming at the corner of my windshield. I called up and talked to their manager (he's the one who picked up, nice guy!) and asked them about it and at no charge to me they came out the very next morning to check on it. It turns out the windshield was defective and they replaced it at absolutely no cost to me. Ryan and his teammate were professional and extremely polite, even showing me how to take off the windshield wiper bars for my year model safely and effectively (something I didn't even realize!). I fully expect to continue doing business with them as I continue my restoration on my vehicle and I HIGHLY recommend them to anyone! VERY professional, VERY polite, VERY prompt.- Chicken Permission. 1/15/2018
- Great people and great work. They have done every job on every truck we have. They have even done 2 windshields on personal vehicles and replaced the drains in my VW sunroof. What I appreciate most is they came to my job and took care of my windshield. Can't say enough good things about their work.- Chef Tiffany. 0/20/2018
- This is a great place to go for all of your auto glass and stereo needs the owner Ralph is so knowledgeable and just an all around wonderful person, I thought it would take an hour to my surprise I was in and out in less than 20 minutes. Wow I absolutely love great customer service his entire family and staff is off the charts with personality. Keep up the great work and heaven's above will continue to bless you and your business and family. Thanks again Ralph. Namaste Namaste Namaste!!!- Regina William. 7/14/2017
- These guys are awesome. They came to my house before I left for work and hooked me up w/ a brand new windshield that was an OEM part (made by the same manufacturer that the car company uses) for over $200 LESS than the BMW dealer was offering! Ryan and Cody were both totally professional and pleasant. If you're in the Atlanta area and you need glass for your car, i would def recommend Universal Auto Glass ? They rock!- Wasteland Records. 3/20/2016
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