Warranty
Universal Auto Glass
In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice. Universal Auto Glass makes no other warranties express or implied, and its agents or technicians are not authorized to make any such warranties on behalf of Universal Auto Glass of any kind.
Limited Warranty – Auto Glass Products (Front Windshields, Door, Quarter, Vent and Back Windshield Glass).
Installation Work: Installation of any auto glass product (except sunroofs and rear sliders/stationary) is guaranteed against installation defects, such as leaks and wind noise for as long as you own or lease your vehicle. Any other defects need to be brought to the attention of Universal Auto Glass within 30 days of invoice date. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Product Warranty: New auto glass products (except sunroofs and rear sliders/stationary) and (except used auto glass products) are guaranteed for thirty (30) days from date of invoice to be free of manufacturer defects.
Exclusions: This warranty DOES NOT COVER accidents, theft, acts of God, self-inflicted damage or related damage in connection with installations to vehicles having damage or rust on the pinch-weld. Universal Auto Glass will use commercially reasonable efforts to advise you of the existence of such damage or rust prior to removal of existing glass; however, it is often not possible to do this. In these cases, Universal Auto Glass is not responsible for any associated damage. In addition, damage not involving defective workmanship or materials is expressly excluded from coverage under this warranty. IN NO EVENT SHALL THE MANUFACTURER OR VENDOR BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Windshield Repair : Windshield repair work is guaranteed for as long as you own or lease your vehicle. In some cases, the attempt to repair a windshield can result in the chip or crack becoming larger, and we are not responsible for such damage. If the repair on the originally damaged portion of the windshield cracks again in the same spot, we will credit the amount of the original repair against the windshield replacement cost where the replacement work is performed by Universal Auto Glass If the vehicle is insured by a comprehensive insurance policy, you must pay the deductible portion of your policy. This warranty applies as long as you own or lease the vehicle on which the repair was made and is not transferable. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice. Universal Auto Glass makes no other warranties of any kind.
Windshield Repair Cosmetic Appearance :You will still see the mark or "scar" on your windshield. This is normal. Windshield repair is not designed to make the damage completely disappear, but the repair is designed to strengthen your damaged windshield. Best case scenario a repair will look like a minor blemish, some customers say like a bug speck, on your glass, but chips that have a harder impact and more crushed glass in the damaged area will leave more of a scar on the windshield after repaired.
Sunroofs & Rear Sliders
Installation Work: Installation of NEW sunroofs and rear sliders is guaranteed for a period of one year from the date of installation, EXCEPTIONS where damage occurs due to vandalism, accidents, theft, acts of God, or self-inflicted damage and leakage due to body deterioration. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Product Warranty: The original manufacturer's warranty of thirty (30) days (including any restrictions and guidelines applicable to the warranty) shall apply to all defects in material and workmanship that would render this product unfit for its normal and recommended use and service, except damage due to vandalism, accidents, theft, acts of God, or self-inflicted damage and except leakage due to body deterioration. The manufacturer's warranty is subject to a visual inspection to verify validity of claim.
Rear view Mirrors and Side View Door Mirrors Repairs: Installation of NEW rear view mirrors and side view mirror doors are guaranteed for a period of one year from the date of installation, EXCEPTIONS where damage occurs due to vandalism, accidents, theft, acts of God, or self-inflicted damage. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Product Warranty: The original manufacturer's warranty of thirty (30) days (including any restrictions and guidelines applicable to the warranty) shall apply to all defects in material and workmanship that would render this product unfit for its normal and recommended use and service, except damage due to vandalism, accidents, theft, acts of God, or self-inflicted damage. The manufacturer's warranty is subject to a visual inspection to verify validity of claim.
Window Tint
Installation Work: Installation of window tint is guaranteed for a period of 30 days from the date of installation. Your responsibility: DO NOT TOUCH ANY GLASS THAT HAS BEEN TINTED, DO NOT ROLL DOWN WINDOWS FOR 3 TO 5 DAYS ( 3 days for sunny weather above 60 degrees, add 1 to 2 days if weather is under 60 degrees or if it rains during your waiting period) EXCEPTIONS where damage occurs due to vandalism, accidents (DO NOT ROLL WINDOWS DOWN), theft, acts of God, or self-inflicted damage. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Product Lifetime Warranty
Professionally installed SUN-GARD brand Black Pearl automotive window films are warranted against the following for as long as the original purchaser owns the vehicle: NOT TRANSFERABLE.
Cracking, Adhesive failure, Excessive change of color, Delamination & DE metallization.
Door Window Regulator Repair & Replacement & Door Window Motor Repair & Replacement.
Limited Warranty: There is a 6 month warranty on repairs from the date of installation, except where damage occurs due to vandalism, accidents, theft, acts of God, or self-inflicted damage and except leakage due to body deterioration. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Product Warranty: There is a 12 month warranty on purchased items, from the date of installation, except where damage occurs due to vandalism, accidents, theft, acts of God, or self-inflicted damage and except leakage due to body deterioration. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice. If there is a problem with the item within 12 months of purchase, we offer an exchange, but not a refund. The manufacturer will supply a new window regulator or motor.
Car Alarms, Car Remote Starts & Car Radio Stereo:
Installation Work: Installation of car alarms, car remote starts is guaranteed for a period of one year, 12 months from the date of installation, except where damage occurs due to vandalism, accidents, theft, acts of God, or self-inflicted damage and except leakage due to body deterioration. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Product Warranty: There is a 12 month warranty on purchased items, from the date of installation, except where damage occurs due to vandalism, accidents, theft, acts of God, or self-inflicted damage and except leakage due to body deterioration. In order to exercise your rights under this warranty, we will require evidence of installation by Universal Auto Glass, such as a copy of the invoice.
Exceptions are: Speakers, Amplifiers, back up sensors, sub woofers, tweeters, and power door locks these will carry Installation Work Warranty of 30 days and a product Warranty of 30 days. NO EXCEPTIONS.
Customer Products Installed by Universal Auto Glass: No Warranty Product will apply. This is the customers product therefore relief must be sort from the company or entity customer purchased product from. The installation warranty will be 5 business days. IN NO EVENT WILL Universal Auto Glass BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Reviews
They came out last minute to my house to replace My windshield, the rear view mirror was shaking really bad so I took it to their shop and they fixed it immediately. Then noticed my molding was raised on my door and fixed that too, for FREE! Thank you so much! Above and beyond great customer service!
I ABSOLUTELY 100% recommend bringing your vehicle here, they’re family owned, operated and oriented. The efficiency of service and time of completion, without compromising the job being done properly is impeccable!!! Their pricing is incomparable to any other auto body shop in all of Atlanta. I’ve been going back for the past three years- from windshield cracks, to window tinting, U.A.G is a World Class, trustworthy, professional business providing a stress-free client experience!!! #tellemadjoaamoursentme
I wish I took a before picture but they fixed my crack the same day and I couldn't be happier !
The customer service, quality of work, and their quickness has caused me to bring all three of my vehicles here. They went above and beyond for my elderly mother. My work schedule and mom's lack of mobility made getting her vehicle to them impossible. No problem! They came to her!
One of the Best company in town Fixed my truck up!!!
I work with Hirschbach motor lines and Universal Auto Glass has been the best. Everytime I call them they are on it. They do an amazing job and very dependable. They are a bunch of amazing people and very friendly.
Everything went smooth as possible, great guys treated me like family. 10000% recommended. Best in business
I took my Jeep to Universal Auto Glass in Lithia Springs this morning to have the hinges on the back glass replaced. They completed the job quickly and expertly. I would most definitely go back to them for auto-glass repair!
Universal Auto Glass is the best place to go for glass replacement and repairs. If Ralph can’t figure out what’s wrong with your car then no one can. Great service and they fix power windows that have been broken for years. Very friendly and honest people that do more than what you pay for.
Came though in the clutch!
The best place you can ever go to get your car serviced point blank period. From Ralph and the other mechanic to bridge and the best front desk workers you'll ever come in contact with.. they're awesome
Great place. I would recommend to family and friends maybe even a strangers
I have a 1979 C20 and they originally replaced the windshield for a cost that was absolutely below their competition. At the time, the person who came out, a Mr. Ryan, told me they'd order a fitting for the windshield since mine didn't have it, so I paid only for the windshield that time. It was cheap and they came out the second time, I only paying the thirty odd bucks for the fitting. Few days later (the day before this review), I noticed a crack forming at the corner of my windshield. I called up and talked to their manager (he's the one who picked up, nice guy!) and asked them about it and at no charge to me they came out the very next morning to check on it. It turns out the windshield was defective and they replaced it at absolutely no cost to me. Ryan and his teammate were professional and extremely polite, even showing me how to take off the windshield wiper bars for my year model safely and effectively (something I didn't even realize!). I fully expect to continue doing business with them as I continue my restoration on my vehicle and I HIGHLY recommend them to anyone! VERY professional, VERY polite, VERY prompt.
My truck was broken into last night. I called in the morning. I was in and out in 30 min. Great price, people and service.
Great people and great work. They have done every job on every truck we have. They have even done 2 windshields on personal vehicles and replaced the drains in my VW sunroof. What I appreciate most is they came to my job and took care of my windshield. Can't say enough good things about their work.
Great prices. Wonderful vibes. Fast service.
Really good prices and great work
This is a great place to go for all of your auto glass and stereo needs the owner Ralph is so knowledgeable and just an all around wonderful person, I thought it would take an hour to my surprise I was in and out in less than 20 minutes. Wow I absolutely love great customer service his entire family and staff is off the charts with personality. Keep up the great work and heaven's above will continue to bless you and your business and family. Thanks again Ralph. Namaste Namaste Namaste!!!
Very quick and reasonable in price. They were about $150 cheaper than their competitor. I even received same day service. Would definitely go back if ever needed again. No complaints on customer service.
These guys are AWESOME! Very detail-oriented professionals that know what they are doing and do it right. Two thumbs up 👍👍
They do good work. I highly recommend.
Great experience.
Great place. Honest, reasonable prices and experienced employees
These guys are awesome. They came to my house before I left for work and hooked me up w/ a brand new windshield that was an OEM part (made by the same manufacturer that the car company uses) for over $200 LESS than the BMW dealer was offering! Ryan and Cody were both totally professional and pleasant. If you're in the Atlanta area and you need glass for your car, i would def recommend Universal Auto Glass ? They rock!
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